Woodlands Manor Farm Cookie Policy

February 2020

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. By continuing to browse the site, you are agreeing to our use of cookies.

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive.

We use the following cookies:

· Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.

· Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.

· Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).

· Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

 

You can find more information about the individual cookies we use and the purposes for which we use them below:

To enable online bookings we use cookies provided by Supercontrol.

To enable us to monitor the usage of our website and the success of our marketing, we use Google Analytics, which uses a variety of cookies. These are used to track visitors and collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.

If you would like to see a full up-to-date list of all cookies used by our website, you can use the following cookie-checking website https://www.cookieserve.com (other cookie-checking websites are available).

 

Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.

You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all parts of our site.

If you have any questions, comments and requests regarding this privacy policy please contact enquiries@woodlandsmanorfarm.co.uk

 

Woodlands Manor Farm Privacy Policy

February 2020

In choosing and booking your holiday with Woodlands Manor Farm you provide us with information about yourself and the other people staying with you. We want you to know that we pay as much attention to looking after your data as we do to looking after you while you’re here.

This document summarises what data we collect and why, what we do with it, how you can find out what data we have about you, and get it changed or deleted if you want to. You can find further details in our full Woodlands Manor Farm Cookie Policy. We may update this from time to time, so check back here if you have any questions.

 

The data we collect

 Even before you book your holiday, you give us data that we look after carefully.

If you browse our website, certain technical information, including your IP address, is captured for us by tools such as Google Analytics, as well as information about your visit to the site such as pages viewed and how long you spent on the site.

When you contact us by email, using the enquiry form on our website, by phone or through a third party website, you’ll probably give us information such as your name, email address and/or phone number.

When you come to book, you’ll tell us more, usually including your address, and the names of the people who will be staying with you.

We also receive information about you from cookies on our website. Please see our Cookie Policy for more information.

 Data we don’t collect If you pay through the online booking engine all payment information is stored by the booking engine Supercontrol and their payment gateway partners. We never take credit or debit card details from you, and if you pay by bank transfer or cheque we don’t record any of your bank details in a database. We never ask for anyone’s ethnicity, religion, date of birth. 

 

Why we collect and store the data

 We collect this data so that we can help you to enjoy your holiday. That includes communicating with you before your holiday starts, welcoming you to the farm, and staying in touch for a while after you’ve returned home. Some of the data is needed to fulfil the contract you have with us, and some of it just helps us improve the experience for you, which we only collect with your consent.

We also use some of the browser information we collect to understand how people arrive at our website, and which bits of it they look at. We’re only interested in the overall patterns, not any individual’s browsing activity.

We might also use the information you’ve given us to tell you about special offers or other news here at the farm. But we’ll only do that if you’ve said it’s OK for us to contact you in that way.

Where we store the data All the data you give us is stored in properly managed and protected systems. This may include tools like Google Analytics for web browsing information, or Microsoft Outlook or MailChimp for email. We also use commercial software to manage all our bookings, which is also hosted in a professionally managed secure data centre.

Sharing your data We only share your data in very limited circumstances. The people who manage the software systems we use can typically see the data held in those systems, but the contracts we have with them prohibit them from mis-using or passing on that data. We never sell your data to third parties.

 

Marketing

We would like to keep you up to date with news and offers about Woodlands Manor Farm that we think will be of interest to you.

If at any point you wish to opt out of marketing please email us at: enquiries@woodlandsmanorfarm.co.uk

 

GDPR

The General Data Protection Regulation (GDPR) is an EU legislation that aims to give the residents of the EU more control over their data. Under this regulation, organizations that handle data of EU residents will have to comply with data and privacy rules. At Woodlands Manor Farm we make every reasonable effort to comply with GDPR and provide you the option to enquire about our data collection policies and opt out of marketing communication.

How to find out what data we hold or get it changed or deleted Email us enquiries@woodlandsmanorarm.co.uk or write to us, and we’ll send you a complete overview of the data we have about you as quickly as we can.

Woodlands Manor Farm

Woodford
Bude
Cornwall
EX23 9HT
United Kingdom
T: +44 (0) 7887 677354
E: enquiries@woodlandsmanorfarm.co.uk

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